StudentPay is a specialist payment plan provider for the Education industry. We have been engaged by your education provider to collect the agreed instalment repayments for your course.

Your scheduled payment installments are processed by us via a Direct Debit from your nominated bank account.

It is your obligation in terms of your payment plan agreement to provide us with a valid authority and access for processing of your scheduled direct debit payments.

To update or make changes to your bank details please submit an Update DDR Form. Once received, we will update your account and send you a new payment authority form, prefilled with your updated account details for your review. Please check the pre-filled information and confirm the update by clicking the electronic signature on the form to update.

For all other updates to your account information (i.e. your mobile number, address or email) please complete our Update Details Form.

If you would like to obtain a current balance of your course fees, please complete the following Balance Enquiry form.

You can make additional payments at any time via direct transfer to StudentPay's bank account.

Account name: StudentPay Pty Ltd
BSB: 013 350
Account Number: 337 068 393

Please ensure you use you StudentPay plan number as your reference so that we can track your payment and send you a receipt.

If you need to make a payment in relation to overdue course fees, payments can be made via direct transfer to StudentPay's bank account.

Account name: StudentPay Pty Ltd
BSB: 013 350
Account Number: 337 068 393

Please ensure you use you StudentPay plan number as your reference so that we can track your payment and send you a receipt.

All of the StudentPay fees are outlined in your Payment Plan Agreement which you signed when you commenced your payment plan. All you will be charged if you make your scheduled payments is an $8.00 monthly Account Fee.

If you fail to make your payments you will be charged a Dishonour Fee of $2.50, and if your account becomes more than 60 days in arrears you will be charged a Late Fee of $15.00.

We understand that your circumstances can change and you may find it difficult to maintain repayments for periods throughout your payment plan. If you experience challenges with your repayments due to a change of circumstance, please visit our Payment Assistance page for further information and to submit a request for assistance.

We work with a variety of education providers who deliver a wide variety of courses. As the delivery of your course is managed by your education provider you will need to get in contact with them directly with any queries relating to your course.

We work with a variety of education providers who each have their own Learning Management Systems. As the delivery of your course is managed by your education provider you will need to get in contact with them directly with any queries relating to your course.

We work with a variety of education providers who each have their own policies in relation to course transfers. We would recommend you first review the terms of your enrolment agreement / study contract with your education provider and then get in contact with them directly to discuss these options.

We work with a variety of education providers who each have their own policies in relation to cancellations. We would recommend you first review the terms of your enrolment agreement / study contract with your education provider and then get in contact with them directly to discuss these options.

Please note, we work with a variety of education providers who each have their own policies in relation to course fees. We would recommend you first review the terms of your enrolment agreement / study contract with your education provider and then get in contact with them directly to discuss these options.

If you have remained enrolled in a course past your census date, you will be liable for the course fees.